General Sales Terms and Conditions

General Sales Terms and Conditions

In this Annex the following definitions apply:

  • Roland DG Benelux NV: is the subsidiary of Roland DG Europe Holdings B.V. (VAT n° NL853827977B01, with main seat in Amstelveen, The Netherlands ("EHD")) that will manage the orders and issue the invoices in their own name for products sold on behalf of EHD.
  • "Customer": means the person or organisation who purchases the products from Roland DG Benelux NV.
  • "Products": any physical goods agreed to be supplied by Roland DG Benelux NV to the Customer.
  • "Order": the request from the Customer to supply products
  • "Conditions": means these terms and conditions.
  • "Agreement": means the agreement between Roland DG Benelux NV and Customer for the sale and purchase of the Product resulting from the order of the customer, incorporating the conditions.

  1. Orders must be sent to Roland DG Benelux NV in writing (email, fax, letter) or via an electronic ordering platform provided by Roland DG Benelux NV. Depending on availability, Roland DG Benelux NV is at liberty to deliver the orders in full or partially
  2. All invoices are payable by bank transfer, direct debit or credit card on bank account IBAN BE02 5513 0998 0040, unless explicitly otherwise agreed between the Roland DG Benelux NV and the Customer.
  3. Roland DG Benelux NV invoices are payable net cash on Roland DG Benelux NV’s bank account unless agreed otherwise. The Customer shall not withhold payment or make any deductions from the price of the goods in respect of claims. If the Customer fails to comply with the payment conditions, Roland DG
    Benelux NV shall be entitled to suspend deliveries without giving any notice of default and to refuse new orders. If the Customer fails to pay on the due date, he shall be legally liable to pay interest at an annual rate of 10% without further notice of default. If the Customer fails to pay within one month of the due
    date, he shall be further liable to pay a penalty of 10% of the total price, subject to a minimum of € 65, again without a notice of default being required. Where a partial payment is made, the whole of the penalty sum shall still be due. If the Customer resells the goods, he shall cede to Roland DG Benelux NV by
    way of a pledge, from this time onwards, all the claims arising from the resale.
  4. The overdue payment of an invoice by the Customer shall result in all outstanding invoices falling due immediately. Moreover, Roland DG Benelux NV is entitled to suspend the execution of all individual sales contracts without prior notification in the event the payment of one of its invoices is overdue or if any limit on the Customer’s credit account is exceeded.
  5. Any price quotations are always given purely for information. Unless otherwise agreed, Roland DG Benelux NV quotations are valid for a period of 4 weeks from date of issue. The offered price is based on the prevailing prices excluding V.A.T., costs, duties, etc. Prices mentioned by the Customer on his orders
    are not binding unless confirmed by an authorised person within Roland DG Benelux NV. All information in brochures, publications, instruction manuals, etc. regarding the deliveries is of an informative nature only and does not constitute a warranty except where expressly stated. Roland DG Benelux NV accepts no liability for such information.
  6. Confirmed orders cannot be cancelled unless cancelation is accepted by an authorised person within Roland DG Benelux NV. If the Customer refuses the order, cancels the agreement, or the agreement cannot be performed because of the actions of the Customer, he shall pay compensation amounting at
    least 25% of the total sum. In addition logistical and administrative costs incurred by Roland DG Benelux NV can be charged to the Customer.
  7. Ownership of the Products sold and delivered is transferred only on complete payment for the Products being received by Roland DG Benelux NV. Unless effective payment is made to Roland DG Benelux NV, the contract between the Dealer and Roland DG Benelux NV shall terminate and Roland DG Benelux NV shall be entitled to recover such Products.
  8. Notwithstanding clause 7, the Customer shall bear, as from the moment of loading at EHD's warehouse, any risk of loss or deterioration of the Products that are subject to the reservation of title as well as any damage the Customer shall cause until Roland DG Benelux NV shall recover the Products.
  9. Roland DG Benelux NV shall endeavour to comply with delivery dates quoted by it but time for delivery shall not be of the essence and Roland DG Benelux NV shall not be liable for any failure, delay or error in delivery nor shall it be liable for any consequential loss arising there from however caused. Late delivery or exceeding the target term shall not be invoked by the Customer to request a termination of the Agreement and/or to claim damages from Roland DG Benelux NV. The Customer shall not be entitled to make any other claims in this respect either.
  10. The Customer must notify Roland DG Benelux NV in writing of any shortfall within 3 working days of delivery. If no such notification is received, the Customer shall be deemed to have received the Products in full. Roland DG Benelux NV is at liberty to make partial deliveries.
  11. If delivery is required to be organised by Roland DG Benelux NV, the Customer has the responsibility to provide a correct and complete delivery address, with delivery guidelines, access limitations and unloading restrictions if any. Unless agreed otherwise, the delivery of the Products will be done at the
    doorstep of the consignee. Roland DG Benelux NV has the right to refuse a delivery if unloading conditions are considered too difficult or dangerous for the product. All additional cost resulting from incorrect or incomplete instructions will be charged to the Customer, including storage costs. If delivery cannot be performed within 8 calendar days after the first proposed delivery date, Roland DG Benelux NV has the right to cancel the order and charge the Customer all costs resulting from the delivery attempts and temporary reservation of the products.
  12. If the Customer collects products from Roland DG Benelux NV’s warehouse, the Roland DG Benelux NV will notify the customer when products are ready for collection providing weights, volumes and a loading reference. Products should be collected within 72 hours after notification, if not demurrage of storage will be charged. Unless otherwise agreed, the Customer will collect with transport means appropriate for a safe loading and transport. The carrier mandated by the Customer shall provide all necessary documents for the collection, the transport and if applicable export. Roland DG Benelux NV and warehouse
    employees can refuse loading, if documents are missing, if the conditions are considered unsafe or inappropriate for the nature and volume of goods.
  13. In case of export to a country outside the E.U., the necessary documentation to enable the goods to travel until the exterior E.U. border, will be established by Roland DG Benelux NV. The administrative cost for creating these documents will be charged to the Customer. All export clearance costs, import charges and taxes are at charge of the Customer. In case of collection by the Customer or his mandated carrier, the customer has the responsibility to bring to proof that the goods have left the E.U. All charges and fines that would be charged to Roland DG Benelux NV if this is not performed within the required timeframe,
    will be recharged to the customer with interest.
  14. Where goods are sold from Roland DG Benelux NV's warehouse, once the Customer has accepted the goods, he can no longer hold Roland DG Benelux NV liable for visible defects. Where the goods are delivered to the Customer, The Dealer undertakes to inspect the products delivered to him immediately
    after delivery. Differences and defects must be mentioned on the delivery note. Roland DG Benelux NV can only be held liable for visible defects insofar as a complaint is submitted in writing within 48 hours after installation at the location of end customer. Complaints concerning visible defects submitted later
    will not be accepted. The complaint should include a detailed report outlining the defects.
  15. Roland DG Benelux NV can only be held liable for hidden defects insofar as a registered complaint is submitted within 6 months after installation at the end customer. After this period a claim on this basis is excluded. Any legal action for claims based upon hidden defects must be submitted within 9 months after
    installation, failing which such action shall lapse and be time-barred.
  16. The liability of Roland DG Benelux NV in respect of hidden and/or visible defects is in any case limited to the repair of the product and/or the replacement of parts, with the exclusion of all costs and/or damages.
  17. Roland DG Benelux NV shall not be liable to the Customer or be deemed to be in breach of any agreement, because of any delay in performing, or any failure to perform, any of Roland DG Benelux NV’s obligation in relation to the product, if the delay of failure was due to any cause beyond Roland DG
    Benelux NV’s reasonable control (including by way of example but without limitation, events of “force majeure”, industrial disputes, unavailability of parts on the market at the prevailing conditions, change of statutory requirements). In such event Roland DG Benelux NV shall be entitled to suspend deliveries or
    cancel the agreement.
  18. Returns to Roland DG Benelux NV’s warehouse may only be done if authorisation is first obtained with an RMA reference. Returns without such a reference will be rejected. Acceptance of return is not implying that goods will be credited; credit can be subject to further inspection of the goods. Return of goods is
    done under responsibility of the returning party and must be completed within 10 days of the RMA reference has been provided.
  19. Roland DG Benelux NV guarantees the proper functioning of the goods for a period of 12 months from the date of signing the present Agreement. Roland DG Benelux NV will undertake to repair or replace the product or its individual components, if, during its use and within the time limits of this warranty period,
    failures or malfunctions or defects of the same are detected, arising from manufacturing defects that make it no longer in compliance with the purpose for which it was intended. The Customer, for the purposes of this warranty, is committed to report to Roland DG Benelux NV every fault and / or defect of
    the property no later than 8 days from its discovery. This warranty does not cover defects or damage caused by the Customer because of negligence in the use or misuse of the goods compared to that for which it was designed, or caused by repairs, replacement of individual components, maintenance made
    by unauthorised parties or caused by any circumstances independent from Roland DG Benelux NV’s fault or negligence. There shall be no liability for either party towards the other party for loss of production, loss of profit, loss of use, loss of contracts, punitive damages, financial loss, loss of time or for any other
    consequential or indirect loss whatsoever whether arising from delay, from supply of defective goods or otherwise.
  20. Roland DG Benelux NV shall not be liable for any damage to property caused by the product after it has been delivered and whilst it is in the possession of the Customer. Nor shall Roland DG Benelux NV be liable for any damage to products manufactured by the Customer, or to products of which the Customer's
    products form a part. In any case the total liability of Roland DG Benelux NV shall be limited to the value of the agreement. If Roland DG Benelux NV incurs liability towards any third party for such damage to property as described in the preceding paragraph, the Customer shall indemnify, defend and hold Roland
    DG Benelux NV harmless.
  21. Security Trade Control Guidelines

    • The Customer shall be solely responsible for acting in full compliance with the laws and regulations applicable in the territory of the Dealer, notably in relation to trade restrictions and export control. Furthermore, the Customer shall comply with the Roland DG Trade Control Policy and any instruction, specification, or special precaution given by Roland DG in connection with the performance of any activity concerning the goods. Roland DG shall make best efforts to promptly provide Customer with possible updates of the Roland DG Trade Control Policy.
    • The Customer shall provide evidence of its compliance with the Roland DG Trade Control Policy upon first request of Roland DG.
    • If Roland DG knows or reasonably suspects that the Dealer does not act in accordance with the Roland DG Trade Control Policy, Roland DG retains the right to temporarily freeze all deliveries to the Dealer and to terminate the Agreement between Roland DG and the Dealer, without any compensation being due by Roland DG.
    • No variation of the Roland DG Benelux NV’s sales conditions shall be binding upon Roland DG Benelux NV unless made in writing and signed by an authorised person of the Roland DG Benelux NV
    • The invalidity of one of these conditions shall not result in the invalidity of the other clauses and of any contract between Roland DG Benelux NV and Customer as a whole.
    • The law of the country in which Roland DG Benelux NV is incorporated and the court of the district where Roland DG Benelux NV is incorporated shall apply to all disputes arising from the sales orders.
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